IT Support Services​

Thanks to competence and talent management, Dilaco ensures that you no longer have to worry about the ideal IT Service Desk team for your company. We listen to your needs and requirements to create the ideal team. However, we offer more than just the best people and processes. Dilaco constantly innovates with top eco-system partners to integrate cutting-edge technology into our service.

IT Service Desk

Create a strategic advantage right away with a well-managed service desk.  Outsource all or part of your IT infrastructure to our team of experts with a fixed contract. Based on your needs and objectives, Dilaco’s Shared & Dedicated Service Desk works to deliver smarter services, solve problems faster, boost (cost) efficiency, increase productivity and continuity of your organization.

It help desk agent with headset working on a computer

Full outsourcing of the Service Desk

Full support of ITIL processes

Incident, problem & change management

Release & configuration management​

person doing on-site IT support

IT Field Services

Keep your employees on top of their game by working with well-functioning devices, new technologies and decent support. Dilaco technicians are always at your disposal to carry out hardware and software repairs. Continuous optimization of your on-site workplace and/or at your telework location is also possible.

Our qualified System Engineers carry out hardware and software interventions with you on a daily basis (Break and Fix services, IMACD activities or Smart Hands On-Site). We also work with partners who guarantee the daily delivery of packages and small technical interventions. The technical teams are trained and certified so that they always have the highest level of expertise in the latest technologies. This is a quality guarantee for you.

Solution Corner

Walk-in technical assistance

Help for your company-owned devices

No phone calls, no need to wait

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