Our IT support services encompass IT Service Desk, IT Field Services, and comprehensive Business Support. With our expertise in competence and talent management, we ensure your company’s support needs and goals are perfectly met.
Dilaco goes beyond providing exceptional personnel and efficient processes. By partnering with leading ecosystem partners, we continuously innovate to integrate cutting-edge technology into our services. This commitment keeps our IT support at the forefront of industry advancements, delivering unmatched service to your business.
Create a strategic advantage right away with a well-managed service desk. Outsource all or part of your IT infrastructure to our team of experts with a fixed contract. Based on your needs and objectives, Dilaco’s Shared & Dedicated Service Desk works to deliver smarter services, solve problems faster, boost (cost) efficiency, increase productivity and continuity of your organisation.
🗹 Full outsourcing of the Service desk
🗹 Full support of ITIL processes
🗹 Incident, problem & change management
🗹 Release & configuration management
Keep your employees on top of their game by working with well-functioning devices, new technologies and decent support. Dilaco technicians are always at your disposal to carry out hardware and software repairs. Continuous optimisation of your on-site workplace and/or at your telework location is also possible.
Our qualified System Engineers carry out hardware and software interventions with you on a daily basis (Break and Fix services, IMACD activities or Smart Hands On-Site). We also work with partners who guarantee the daily delivery of packages and small technical interventions. The technical teams are trained and certified so that they always have the highest level of expertise in the latest technologies. This is a quality guarantee for you.
🗹 Solution Corner
🗹 Walk-in technical assistance
🗹 Help for your company-owned devices
🗹 No phone calls, no need to wait
Enhance your business operations with Dilaco’s customer-focused Business Support services.
Based on your specific requirements and objectives, Dilaco’s expert team delivers tailored solutions that improve efficiency, productivity, and the overall continuity of your organisation.
Our comprehensive Business Support services ensure that your customer-oriented administrative and operational tasks are handled seamlessly. With our experienced professionals, your customers will receive reliable support that adapts to your evolving business needs, providing a strategic advantage and allowing you to stay ahead in a competitive market.
🗹 Tailored business solutions
🗹 Customer-focused administrative support
🗹 Enhanced operational efficiency
🗹 Reliable and adaptable services
The six steps of WaaS 1. Design workshop The experts meet with the different stakeholders in the organisation to work out all the requirements on
Quickly resolving and avoiding IT incidents increases productivity and saves costs. IT outsourcing has therefore been created. The complete management of the IT service desk
