Our Support Services combine IT Support and Business & Customer Support to help organisations run their daily digital operations smoothly: across both technology and business processes.
IT and business are closely connected. Applications and digital tools form the foundation of technical performance and operational efficiency. By uniting IT Support with Business & Customer Support, we deliver an integrated support approach where technology, application usage, processes, and customer interactions work seamlessly together.
With our expertise in competence and talent management, supported by a strong ecosystem of partners, we ensure efficient, scalable, and future‑proof IT support aligned with your organisation’s needs.
Create a strategic advantage right away with a well-managed service desk. Outsource all or part of your IT infrastructure to our team of experts with a fixed contract. Based on your needs and objectives, Dilaco’s Shared & Dedicated Service Desk works to deliver smarter services, solve problems faster, boost (cost) efficiency, increase productivity and continuity of your organisation.
Keep your employees productive with reliable devices, modern technologies and responsive support. Our technicians and system engineers provide daily hardware and software support, both on-site and for remote workplaces. including Break & Fix, IMACD and Smart Hands services.
We ensure continuous workplace optimisation and work with certified teams and partners to guarantee fast delivery and high-quality technical support.
✔ Full outsourcing of the Service desk
✔ Full support of ITIL processes
✔ Incident, problem & change management
✔ Walk-in technical assistance
✔ Support for company-owned devices
Based on your specific requirements and objectives, our expert team delivers tailored solutions that improve efficiency, productivity and business continuity.
We provide operational and administrative support, third‑party coordination, dispatching, cross‑party process management, and in‑depth application and functional support, acting as a central Single Point of Contact (SPOC) across your business ecosystem.
✔ Tailored support solutions
✔ Operational & administrative support
✔ Application & functional support
✔ Dedicated Contact Center
✔ ITIL, ISO 27001, and COPC best practices guaranteed
Elke dag opnieuw lost je team problemen op. Tickets komen binnen, vragen worden beantwoord en incidenten worden afgehandeld. Toch blijft de werkdruk hoog en lijken
Je supportteam draait op volle toeren. Iedereen is druk. Tickets worden verwerkt. Klanten krijgen antwoord. Medewerkers doen wat ze kunnen. En toch lijkt het alsof
