A well-managed service desk offers you a strategic advantage today. Dilaco offers your company the possibility to outsource all or part of your IT infrastructure to our team of experts with a fixed contract. Based on your needs and objectives, Dilaco's Shared & Dedicated Service Desk works to deliver smarter services, solves problems faster, boosts (cost) efficiency, increases productivity and continuity of your organisation.

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Full outsourcing of the Service Desk
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Full support of ITIL
processes
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Incident-, problem- &
change management
4
Release &
configuration
management
Our qualified System Engineers carry out hardware and software interventions with you on a daily basis (Break and Fix services, IMACD activities or Smart Hands On-Site). We also work with partners who guarantee the daily delivery of packages and small technical interventions. The technical teams are trained and certified so that they always have the highest level of expertise in the latest technologies. This is a quality guarantee for you.
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Solution corner
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Walk-in technical
assistance
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Help for your
company-owned
devices
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No phone calls,
no need to wait
Software and hardware components underlie every product or service you offer. It is important to properly manage these underlying units in IT service management. This management includes all resources from your business, employees, information and technology to value streams, processes, partners and suppliers.
To manage these units successfully, you need to know what you have. This is often the biggest challenge for companies. With our asset management, we guide you to the successful management of your units.

The endpoint landscape is constantly changing, and businesses of all sizes are attractive targets for endpoint attacks. Endpoint security secures end-user devices such as mobile devices, laptops, desktop PCs and servers. It is about any device that is connected to your corporate network and is therefore an access point to the network.
Antivirus software and personal firewalls can be described as simple forms of endpoint security. End-to-end monitoring of packet transfers and "sealing" the entire network with firewall rules is absolutely not enough. Modern endpoint security uses more sophisticated methodologies. These include detection mechanisms that identify and block threatening actions and behaviour, either from end users or intruders.

Relatively small businesses may consider themselves secure with the basic requirements consisting of a firewall and an antivirus solution. But in the business world where the entire risk exists, it is important to take a more mature approach technologically. This is not to say that your endpoint security should be so complex that it makes the whole process impossible, but complex enough to stay secure.
The term "Endpoint Security" refers not only to traditional devices, but also to mobile devices such as phones and tablets. Networks refer not only to electronic interconnections and protocols between systems, but also to social connections between people, both inside and outside the boundaries of the organisation.
This means that there are different security requirements. With the increase in mobile threats and use of mobile devices, the need for effective endpoint security measures has increased accordingly.