IT Support Services

Thanks to competence and talent management, Dilaco ensures that you no longer have to worry about the ideal IT Service Desk team for your company. We listen to your needs and requirements to create the ideal team. However, we offer more than just the best people and processes. Dilaco constantly innovates with top eco-system partners to integrate cutting-edge technology into our service.

It help desk agent with headset working on a computer

IT Service Desk

Create a strategic advantage right away with a well-managed service desk.  Outsource all or part of your IT infrastructure to our team of experts with a fixed contract. Based on your needs and objectives, Dilaco's Shared & Dedicated Service Desk works to deliver smarter services, solve problems faster, boost (cost) efficiency, increase productivity and continuity of your organization.



Full outsourcing
of the Service Desk


Full support of ITIL


Incident-, problem- &
change management


Release &

IT Field Services

Keep your employees on top of their game by working with well-functioning devices, new technologies and decent support. Dilaco technicians are always at your disposal to carry out hardware and software repairs. Continuous optimization of your on-site workplace and/or at your telework location is also possible.

Our qualified System Engineers carry out hardware and software interventions with you on a daily basis (Break and Fix services, IMACD activities or Smart Hands On-Site). We also work with partners who guarantee the daily delivery of packages and small technical interventions. The technical teams are trained and certified so that they always have the highest level of expertise in the latest technologies. This is a quality guarantee for you.


Solution corner


Walk-in technical


Help for your


No phone calls,
no need to wait

person doing on-site IT support

Read more

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4 reasons to consider an IT service desk

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