{"id":21992,"date":"2026-11-13T09:28:42","date_gmt":"2026-11-13T08:28:42","guid":{"rendered":"https:\/\/www.dilaco.eu\/?page_id=21992"},"modified":"2026-11-13T16:38:12","modified_gmt":"2026-11-13T15:38:12","slug":"support-services","status":"publish","type":"page","link":"https:\/\/www.dilaco.eu\/en\/support-services\/","title":{"rendered":"Support Services_hybride"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"21992\" class=\"elementor elementor-21992\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3f4ea891 elementor-section-height-full elementor-section-full_width elementor-section-stretched elementor-section-content-middle elementor-section-height-default elementor-section-items-middle\" data-id=\"3f4ea891\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-69e22176\" data-id=\"69e22176\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dbf01d6 e-flex e-con-boxed e-con e-parent\" data-id=\"dbf01d6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6f510c elementor-widget__width-inherit animated-slow elementor-widget elementor-widget-heading\" data-id=\"c6f510c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><br>IT &amp; Customer Support in Belgium, the Netherlands and Luxembourg<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-169bc1b elementor-widget__width-initial animated-slow elementor-widget elementor-widget-text-editor\" data-id=\"169bc1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Keep your employees productive, your customers supported, and your operations running at scale. From responsive <strong>help desk support<\/strong> to SLA-driven <strong>IT service desk support<\/strong>, our multilingual teams deliver seamless IT operations, omnichannel customer care, and <strong>local field services<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d0785c elementor-icon-list--layout-inline elementor-widget__width-initial animated-slow elementor-widget-mobile__width-initial elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4d0785c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Multilingual Support:<\/b> Native Dutch, French, and English-speaking agents available via phone, email, and chat.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Local field expertise:<\/b> On-site engineers across Belgium, the Netherlands and Luxembourg.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>ISO 27001 &amp; ITIL V4:<\/b> Certified service delivery and information security.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bde483d e-grid e-con-full e-con e-child\" data-id=\"bde483d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c85662b elementor-align-justify elementor-mobile-align-justify elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"c85662b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-grow\" href=\"#lets-connect\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Let's Connect \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a645e30 elementor-align-justify elementor-mobile-align-justify elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"a645e30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-grow\" href=\"#support-services\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Services<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-1ec5e4f elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"1ec5e4f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fea9c41 elementor-widget elementor-widget-text-editor\" data-id=\"fea9c41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>TRUSTED BY:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca65e6a e-grid e-con-full e-con e-child\" data-id=\"ca65e6a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b98c33 elementor-widget elementor-widget-image\" data-id=\"2b98c33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white.png\" class=\"attachment-large size-large wp-image-21100\" alt=\"\" srcset=\"https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white.png 1000w, https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white-300x150.png 300w, https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white-768x384.png 768w, https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white-18x9.png 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e8a47d elementor-widget elementor-widget-image\" data-id=\"4e8a47d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white.png\" class=\"attachment-large size-large wp-image-21100\" alt=\"\" srcset=\"https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white.png 1000w, https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white-300x150.png 300w, https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white-768x384.png 768w, https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white-18x9.png 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f17c454 elementor-widget elementor-widget-image\" data-id=\"f17c454\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white.png\" class=\"attachment-large size-large wp-image-21100\" alt=\"\" srcset=\"https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white.png 1000w, https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white-300x150.png 300w, https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white-768x384.png 768w, https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white-18x9.png 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a4a187 elementor-widget elementor-widget-image\" data-id=\"8a4a187\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white.png\" class=\"attachment-large size-large wp-image-21100\" alt=\"\" srcset=\"https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white.png 1000w, https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white-300x150.png 300w, https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white-768x384.png 768w, https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white-18x9.png 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3f4649 elementor-widget elementor-widget-image\" data-id=\"c3f4649\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white.png\" class=\"attachment-large size-large wp-image-21100\" alt=\"\" srcset=\"https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white.png 1000w, https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white-300x150.png 300w, https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white-768x384.png 768w, https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white-18x9.png 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29e5232 elementor-widget elementor-widget-image\" data-id=\"29e5232\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white.png\" class=\"attachment-large size-large wp-image-21100\" alt=\"\" srcset=\"https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white.png 1000w, https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white-300x150.png 300w, https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white-768x384.png 768w, https:\/\/www.dilaco.eu\/wp-content\/uploads\/2024\/03\/dilaco_a-geniki-company_white-18x9.png 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20fcc86 e-flex e-con-boxed e-con e-parent\" data-id=\"20fcc86\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-08070bc elementor-widget elementor-widget-heading\" data-id=\"08070bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Your support still works, <br>but it's <span>under pressure<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ebea1e elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"3ebea1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Five signals that your current support model is nearing its ceiling.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1af10f1 elementor-pagination-type-bullets elementor-arrows-position-inside elementor-pagination-position-outside elementor-widget elementor-widget-n-carousel\" data-id=\"1af10f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;carousel_items&quot;:[{&quot;slide_title&quot;:&quot;Slide #1&quot;,&quot;_id&quot;:&quot;b7a2d94&quot;},{&quot;slide_title&quot;:&quot;Slide #1&quot;,&quot;_id&quot;:&quot;7593346&quot;},{&quot;slide_title&quot;:&quot;Slide #1&quot;,&quot;_id&quot;:&quot;0c35137&quot;},{&quot;slide_title&quot;:&quot;Slide #1&quot;,&quot;_id&quot;:&quot;3884708&quot;},{&quot;slide_title&quot;:&quot;Slide #1&quot;,&quot;_id&quot;:&quot;cc8239b&quot;}],&quot;slides_to_show&quot;:&quot;3&quot;,&quot;slides_to_show_tablet&quot;:&quot;1&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;offset_sides&quot;:&quot;none&quot;,&quot;arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-carousel swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Carousel pain points\" dir=\"ltr\">\n\t\t\t<div class=\"swiper-wrapper\" aria-live=\"polite\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"1\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 5\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6301b7c e-flex e-con-boxed e-con e-child\" data-id=\"6301b7c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68ba4a6 elementor-widget elementor-widget-text-editor\" data-id=\"68ba4a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong>01<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93ce45c elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"93ce45c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Teams overloaded<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e76413 elementor-widget elementor-widget-text-editor\" data-id=\"7e76413\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Your internal customer support team and IT staff are stretched thin, leading to queue delays.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"2\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 5\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-31871c4 e-flex e-con-boxed e-con e-child\" data-id=\"31871c4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7ebf3a elementor-widget elementor-widget-text-editor\" data-id=\"d7ebf3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong>02<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2b3b8a elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"d2b3b8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Resolution times slowing\u2028<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f7d6eb elementor-widget elementor-widget-text-editor\" data-id=\"7f7d6eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Tickets sit longer in queue. First-contact resolution drops. SLAs slip.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"3\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 5\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1683565 e-flex e-con-boxed e-con e-child\" data-id=\"1683565\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-701df9d elementor-widget elementor-widget-text-editor\" data-id=\"701df9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong>03<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b80741 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"8b80741\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Doesn't scale with growth\u2028<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57c5c06 elementor-widget elementor-widget-text-editor\" data-id=\"57c5c06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Every new market, product, or hire multiplies the strain on your fixed team.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"4\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 5\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a14cfe5 e-flex e-con-boxed e-con e-child\" data-id=\"a14cfe5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8dcb941 elementor-widget elementor-widget-text-editor\" data-id=\"8dcb941\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong>04<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f1b391 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"1f1b391\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Costs increasing\u2028<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84d8281 elementor-widget elementor-widget-text-editor\" data-id=\"84d8281\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Overtime, contractors, tool sprawl: the cost per ticket keeps climbing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"5\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 of 5\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75b6778 e-flex e-con-boxed e-con e-child\" data-id=\"75b6778\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed64e18 elementor-widget elementor-widget-text-editor\" data-id=\"ed64e18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong>05<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51b68d9 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"51b68d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Support model strain\u2028<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d031ab elementor-widget elementor-widget-text-editor\" data-id=\"3d031ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">The structure that got you here won&#8217;t get you where you&#8217;re going.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-right\"><\/i>\t\t\t<\/div>\n\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eb78261 e-con-full e-flex e-con e-child\" data-id=\"eb78261\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e99e260 elementor-align-justify elementor-mobile-align-justify elementor-widget-tablet__width-initial elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"e99e260\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-grow\" href=\"#support-services\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Services<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a75d29a e-flex e-con-boxed e-con e-parent\" data-id=\"a75d29a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;shape_divider_top&quot;:&quot;tilt&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M0,6V0h1000v100L0,6z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5983061 elementor-widget elementor-widget-heading\" data-id=\"5983061\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A structured support model for <span>scalable operations<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abacfde elementor-widget elementor-widget-text-editor\" data-id=\"abacfde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"262\">We build support systems, not just staff augmentation. Every engagement is engineered around governance, ownership, and measurable outcomes, so your operation can grow without breaking.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa85c33 elementor-pagination-type-bullets elementor-arrows-position-inside elementor-pagination-position-outside elementor-widget elementor-widget-n-carousel\" data-id=\"aa85c33\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;carousel_items&quot;:[{&quot;slide_title&quot;:&quot;hybrid capacity&quot;,&quot;_id&quot;:&quot;b7a2d94&quot;},{&quot;slide_title&quot;:&quot;sla governance&quot;,&quot;_id&quot;:&quot;6a3a459&quot;},{&quot;slide_title&quot;:&quot;embedded teams&quot;,&quot;_id&quot;:&quot;1b00902&quot;},{&quot;slide_title&quot;:&quot;smart automation&quot;,&quot;_id&quot;:&quot;e84423f&quot;}],&quot;slides_to_show_tablet&quot;:&quot;2&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;speed&quot;:500,&quot;arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-carousel swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Carousel pain points\" dir=\"ltr\">\n\t\t\t<div class=\"swiper-wrapper\" aria-live=\"polite\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"1\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 4\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-81f9e76 e-flex e-con-boxed e-con e-child\" data-id=\"81f9e76\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-403939d elementor-widget elementor-widget-text-editor\" data-id=\"403939d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong>\u00a0PILLAR 01<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d99f5a elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5d99f5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 24 24\"><path d=\"m13.5,3.5c0-.276.224-.5.5-.5h3.5c1.93,0,3.5,1.57,3.5,3.5v3.5c0,.276-.224.5-.5.5s-.5-.224-.5-.5v-3.5c0-1.378-1.121-2.5-2.5-2.5h-3.5c-.276,0-.5-.224-.5-.5Zm-7.5,2.5c-1.103,0-2-.897-2-2s.897-2,2-2,2,.897,2,2-.897,2-2,2Zm0-1c.552,0,1-.449,1-1s-.448-1-1-1-1,.449-1,1,.448,1,1,1Zm14,11c0,1.103-.897,2-2,2s-2-.897-2-2,.897-2,2-2,2,.897,2,2Zm-1,0c0-.551-.448-1-1-1s-1,.449-1,1,.448,1,1,1,1-.449,1-1Zm5,2c0,3.309-2.691,6-6,6s-6-2.691-6-6,2.691-6,6-6,6,2.691,6,6Zm-4,4c0-1.103-.897-2-2-2s-2,.897-2,2v.574c.614.27,1.288.426,2,.426s1.386-.156,2-.426v-.574Zm3-4c0-2.757-2.243-5-5-5s-5,2.243-5,5c0,1.628.794,3.063,2.002,3.976.013-1.643,1.351-2.976,2.998-2.976s2.985,1.333,2.998,2.976c1.208-.914,2.002-2.348,2.002-3.976Zm-13,2h-3.5c-1.379,0-2.5-1.122-2.5-2.5v-3.5c0-.276-.224-.5-.5-.5s-.5.224-.5.5v3.5c0,1.93,1.57,3.5,3.5,3.5h3.5c.276,0,.5-.224.5-.5s-.224-.5-.5-.5Zm-4-8c-3.309,0-6-2.691-6-6S2.691,0,6,0s6,2.691,6,6-2.691,6-6,6Zm0-5c1.646,0,2.985,1.333,2.998,2.976,1.208-.914,2.002-2.348,2.002-3.976,0-2.757-2.243-5-5-5S1,3.243,1,6c0,1.628.794,3.063,2.002,3.976.013-1.643,1.351-2.976,2.998-2.976Zm-2,3.574c.614.27,1.288.426,2,.426s1.386-.156,2-.426c0-.024,0-.574,0-.574,0-1.103-.897-2-2-2s-2,.897-2,2c0,0,0,.549,0,.574Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a4a5c6 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"8a4a5c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Hybrid capacity<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a573d4 elementor-widget elementor-widget-text-editor\" data-id=\"3a573d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Combine a dedicated core team with flexible capacity to respond to peaks and changing business needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"2\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 4\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dfa7a6d e-flex e-con-boxed e-con e-child\" data-id=\"dfa7a6d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6aebbab elementor-widget elementor-widget-text-editor\" data-id=\"6aebbab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong>\u00a0PILLAR 02<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0147abb elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"0147abb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 24 24\" data-name=\"Layer 1\"><path d=\"m23.5 19h-5.697l-4.008-3.6c-.601-.537-1.51-.506-2.071.064l-1.259 1.278c-.194.194-.512.196-.708 0-.194-.195-.194-.513 0-.708l3.535-3.496c.369-.348.854-.54 1.362-.54.433 0 1.431.287 2.67.768.395.159.83.21 1.254.232h4.922c.276 0 .5-.224.5-.5s-.224-.5-.5-.5h-4.5v-6.498c0-1.93-1.57-3.5-3.5-3.5h-.551c-.232-1.14-1.242-2-2.449-2h-1c-1.208 0-2.217.86-2.449 2h-.551c-1.93 0-3.5 1.57-3.5 3.5v6.5h-4.5c-.276 0-.5.224-.5.5s.224.5.5.5h4.836c.481-.027.971-.107 1.426-.304.993-.442 1.8-.696 2.238-.696.496 0 .972.184 1.338.518l.809.737-2.097 2.073c-.584.584-.584 1.536 0 2.121.567.567 1.554.568 2.125-.002l1.262-1.282c.188-.19.49-.2.69-.021l3.945 3.543-3.592 2.803c-.842.656-2.119.656-2.961 0l-4.065-3.173c-.263-.205-.59-.318-.923-.318h-5.031c-.276 0-.5.224-.5.5s.224.5.5.5h5.031c.11 0 .22.038.308.106l4.065 3.173c.596.465 1.34.721 2.096.721s1.5-.256 2.096-.721l4.201-3.279h5.203c.276 0 .5-.224.5-.5s-.224-.5-.5-.5zm-12-18h1c.651 0 1.201.419 1.408 1h-3.816c.207-.581.757-1 1.408-1zm-5.5 4.5c0-1.378 1.121-2.5 2.5-2.5h7c1.379 0 2.5 1.122 2.5 2.5v.5h-12zm5.012 6.279c-.552-.502-1.267-.779-2.035-.779-.716 0-1.82.426-2.621.782-.116.051-.236.083-.355.116v-4.898h5.5v1.5c0 .276.224.5.5.5s.5-.224.5-.5v-1.5h5.5v4.925c-.106-.025-.213-.05-.314-.089-.981-.381-2.305-.835-3.031-.835-.765 0-1.492.289-2.038.803l-.758.75s-.846-.774-.846-.774z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6afd9f elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"e6afd9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">SLA governance<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf46ca4 elementor-widget elementor-widget-text-editor\" data-id=\"cf46ca4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Contractual response and resolution targets, monitored continuously with transparent reporting.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"3\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 4\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a980b9 e-flex e-con-boxed e-con e-child\" data-id=\"6a980b9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d73a8a elementor-widget elementor-widget-text-editor\" data-id=\"5d73a8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong>\u00a0PILLAR 03<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-960eb49 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"960eb49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 24 24\"><path d=\"m.107,8.81c-.171-.216-.134-.531.082-.702L9.225.959c1.636-1.278,3.915-1.28,5.549-.001l9.037,7.15c.216.171.253.486.082.702-.1.125-.245.19-.393.19-.109,0-.219-.035-.311-.108L14.154,1.743c-1.267-.992-3.042-.991-4.311.001L.811,8.892c-.215.17-.529.136-.703-.082Zm4.338,9.193c-2.534.28-4.445,2.417-4.445,4.97v.527c0,.276.224.5.5.5s.5-.224.5-.5v-.527c0-2.042,1.528-3.751,3.555-3.976.274-.03.473-.277.442-.552-.03-.275-.281-.475-.552-.442Zm2.555-4.503c0,1.379-1.121,2.5-2.5,2.5s-2.5-1.121-2.5-2.5,1.121-2.5,2.5-2.5,2.5,1.122,2.5,2.5Zm-1,0c0-.827-.673-1.5-1.5-1.5s-1.5.673-1.5,1.5.673,1.5,1.5,1.5,1.5-.673,1.5-1.5Zm13.555,4.503c-.271-.033-.521.167-.552.442-.03.274.168.521.442.552,2.026.225,3.555,1.934,3.555,3.976v.527c0,.276.224.5.5.5s.5-.224.5-.5v-.527c0-2.553-1.911-4.689-4.445-4.97Zm-.055-2.003c-1.379,0-2.5-1.121-2.5-2.5s1.121-2.5,2.5-2.5,2.5,1.122,2.5,2.5-1.121,2.5-2.5,2.5Zm0-1c.827,0,1.5-.673,1.5-1.5s-.673-1.5-1.5-1.5-1.5.673-1.5,1.5.673,1.5,1.5,1.5Zm-4.5-5c0,1.654-1.346,3-3,3s-3-1.346-3-3,1.346-3,3-3,3,1.346,3,3Zm-1,0c0-1.103-.897-2-2-2s-2,.897-2,2,.897,2,2,2,2-.897,2-2Zm-2,5c-2.757,0-5,2.243-5,5v3.5c0,.276.224.5.5.5s.5-.224.5-.5v-3.5c0-2.206,1.794-4,4-4s4,1.794,4,4v3.5c0,.276.224.5.5.5s.5-.224.5-.5v-3.5c0-2.757-2.243-5-5-5Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bec2564 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"bec2564\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Embedded teams<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35194cb elementor-widget elementor-widget-text-editor\" data-id=\"35194cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Dedicated teams and named contacts ensure continuity, accountability and consistent service delivery.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"4\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 4\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f7d266a e-flex e-con-boxed e-con e-child\" data-id=\"f7d266a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f1dacc elementor-widget elementor-widget-text-editor\" data-id=\"2f1dacc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong>\u00a0PILLAR 04<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be3adb9 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"be3adb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 24 24\" data-name=\"Layer 1\"><path d=\"m21 21.5v2c0 .276-.224.5-.5.5s-.5-.224-.5-.5v-2c0-1.93-1.57-3.5-3.5-3.5h-9c-1.93 0-3.5 1.57-3.5 3.5v2c0 .276-.224.5-.5.5s-.5-.224-.5-.5v-2c0-2.481 2.019-4.5 4.5-4.5h9c2.481 0 4.5 2.019 4.5 4.5zm1-14v3c0 .827-.673 1.5-1.5 1.5h-.776c-.621 1.742-2.271 3-4.224 3h-7c-1.953 0-3.602-1.258-4.224-3h-.776c-.827 0-1.5-.673-1.5-1.5v-3c0-.827.673-1.5 1.5-1.5h.551c.252-2.244 2.139-4 4.449-4h3v-1.5c0-.276.224-.5.5-.5s.5.224.5.5v1.5h3c2.31 0 4.197 1.756 4.449 4h.551c.827 0 1.5.673 1.5 1.5zm-17.949 3.5c-.019-.166-.051-.329-.051-.5v-3.5h-.5c-.275 0-.5.225-.5.5v3c0 .275.225.5.5.5zm14.949-.5v-4c0-1.93-1.57-3.5-3.5-3.5h-7c-1.93 0-3.5 1.57-3.5 3.5v4c0 1.93 1.57 3.5 3.5 3.5h7c1.93 0 3.5-1.57 3.5-3.5zm2-3c0-.275-.225-.5-.5-.5h-.5v3.5c0 .171-.032.334-.051.5h.551c.275 0 .5-.225.5-.5zm-6-2.5c-.276 0-.5.224-.5.5v6c0 .276.224.5.5.5s.5-.224.5-.5v-6c0-.276-.224-.5-.5-.5zm-2.013 6.402c.062.269-.104.537-.374.601-.263.062-.538-.102-.601-.374l-.38-1.629h-2.265l-.38 1.629c-.063.27-.328.439-.601.374-.27-.063-.437-.332-.374-.601l1.269-5.434c.136-.58.626-.969 1.219-.969s1.083.389 1.219.968l1.269 5.435zm-1.588-2.402-.655-2.805c-.039-.17-.17-.195-.244-.195s-.205.025-.244.196l-.655 2.804z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e53bf6 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"7e53bf6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"#ai&#038;automation\">Smart automation<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5e91f8 elementor-widget elementor-widget-text-editor\" data-id=\"e5e91f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Deflect what should be automated. Elevate agents to handle what actually needs a human.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-right\"><\/i>\t\t\t<\/div>\n\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-636ac11 e-con-full e-flex e-con e-child\" data-id=\"636ac11\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6491b17 e-con-full e-flex e-con e-child\" data-id=\"6491b17\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-adc5bfb elementor-widget elementor-widget-text-editor\" data-id=\"adc5bfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"262\"><strong>MULTILINGUAL BY DESIGN<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d922b5 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2d922b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"262\"><strong>Native support across the Benelux<\/strong><\/p><p data-start=\"0\" data-end=\"262\">Dutch, French, German and English delivered by locally-based agents, not a translation layer. Your customers and employees speak their language; ours do too.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52d3833 e-con-full e-flex e-con e-child\" data-id=\"52d3833\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-29985dc e-con-full e-flex e-con e-child\" data-id=\"29985dc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f4d9cae elementor-widget elementor-widget-text-editor\" data-id=\"f4d9cae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong>NL<\/strong><\/p><p style=\"text-align: center;\">Dutch<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b0289a e-con-full e-flex e-con e-child\" data-id=\"5b0289a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ac77c18 e-con-full e-flex e-con e-child\" data-id=\"ac77c18\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d2929f elementor-widget elementor-widget-text-editor\" data-id=\"9d2929f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong>FR<\/strong><\/p><p style=\"text-align: center;\">French<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c09a8a1 e-con-full e-flex e-con e-child\" data-id=\"c09a8a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d7001cd e-con-full e-flex e-con e-child\" data-id=\"d7001cd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-468e9f1 elementor-widget elementor-widget-text-editor\" data-id=\"468e9f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong>DE<\/strong><\/p><p style=\"text-align: center;\">German<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9defb12 e-con-full e-flex e-con e-child\" data-id=\"9defb12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e125d5c e-con-full e-flex e-con e-child\" data-id=\"e125d5c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6932083 elementor-widget elementor-widget-text-editor\" data-id=\"6932083\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong>EN<\/strong><\/p><p style=\"text-align: center;\">English<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-80ed350 support-services e-flex e-con-boxed e-con e-parent\" data-id=\"80ed350\" data-element_type=\"container\" data-e-type=\"container\" id=\"support-services\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_top&quot;:&quot;arrow&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 700 10\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M350,10L340,0h20L350,10z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5295b6 elementor-widget elementor-widget-heading\" data-id=\"c5295b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How we support <span>your business<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad3ae74 elementor-widget elementor-widget-n-accordion\" data-id=\"ad3ae74\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1810\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1810\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> <b>01 \u2014 IT Technical Support<\/b> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1810\" class=\"elementor-element elementor-element-dff4875 e-con-full e-flex e-con e-child\" data-id=\"dff4875\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2b8afe elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f2b8afe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"262\"><span style=\"color: #383838;\"><strong>IT SERVICE DESK \u00b7 L1, L2 &amp; L3<\/strong><\/span><\/p><p data-start=\"0\" data-end=\"262\">From first contact to root-cause resolution, minimising technical downtime.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1810\" class=\"elementor-element elementor-element-c21df07 e-con-full e-flex e-con e-child\" data-id=\"c21df07\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1810\" class=\"elementor-element elementor-element-e0f287b e-con-full e-flex e-con e-child\" data-id=\"e0f287b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1810\" class=\"elementor-element elementor-element-ea2441c e-con-full e-flex e-con e-child\" data-id=\"ea2441c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e90ca21 elementor-widget elementor-widget-text-editor\" data-id=\"e90ca21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong>Multi-tier model<\/strong><br class=\"soft-break\" \/>L1 \u00b7 L2 \u00b7 L3 escalation<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1810\" class=\"elementor-element elementor-element-d9896eb e-con-full e-flex e-con e-child\" data-id=\"d9896eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1810\" class=\"elementor-element elementor-element-ec5aadb e-con-full e-flex e-con e-child\" data-id=\"ec5aadb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b10744d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b10744d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Lifecycle management<\/strong><br \/>IMACD, stock and hardware<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1810\" class=\"elementor-element elementor-element-5ddbcaa e-con-full e-flex e-con e-child\" data-id=\"5ddbcaa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1810\" class=\"elementor-element elementor-element-79b585c e-con-full e-flex e-con e-child\" data-id=\"79b585c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1e2a08 elementor-widget elementor-widget-text-editor\" data-id=\"c1e2a08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong>ITSM integrations<\/strong><br class=\"soft-break\" \/>ServiceNow \u00b7 Jira \u00b7 TOPdesk \u00b7 Ivanti \u00b7 Other<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1811\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1811\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> <b>02 \u2014 Functional Support<\/b> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1811\" class=\"elementor-element elementor-element-ab83d9a e-con-full e-flex e-con e-child\" data-id=\"ab83d9a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bece610 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"bece610\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"262\"><span style=\"color: #383838;\"><strong>APPLICATION &amp; PROCESS SUPPORT<\/strong><\/span><\/p><p data-start=\"0\" data-end=\"262\">Less disruption and seamless workflow continuity across your software stack.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1811\" class=\"elementor-element elementor-element-893835e e-con-full e-flex e-con e-child\" data-id=\"893835e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1811\" class=\"elementor-element elementor-element-c5b99a3 e-con-full e-flex e-con e-child\" data-id=\"c5b99a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1811\" class=\"elementor-element elementor-element-63baa0a e-con-full e-flex e-con e-child\" data-id=\"63baa0a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37b0015 elementor-widget elementor-widget-text-editor\" data-id=\"37b0015\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Specialised support profiles<\/strong><br \/>available upon request<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1811\" class=\"elementor-element elementor-element-226ad0b e-con-full e-flex e-con e-child\" data-id=\"226ad0b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1811\" class=\"elementor-element elementor-element-949a526 e-con-full e-flex e-con e-child\" data-id=\"949a526\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c980dcf elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c980dcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>SPOC model<\/strong><br \/>centralised request management<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1811\" class=\"elementor-element elementor-element-0307f88 e-con-full e-flex e-con e-child\" data-id=\"0307f88\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1811\" class=\"elementor-element elementor-element-c15feef e-con-full e-flex e-con e-child\" data-id=\"c15feef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1812\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1812\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> <b>03 \u2014 Customer Support<\/b> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1812\" class=\"elementor-element elementor-element-4c4997c e-con-full e-flex e-con e-child\" data-id=\"4c4997c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e468550 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e468550\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"262\"><span style=\"color: #383838;\"><strong>OMNICHANNEL B2B \/ B2C CUSTOMER SUPPORT SERVICES<\/strong><\/span><\/p><p data-start=\"0\" data-end=\"262\">Every customer interaction handled consistently to build long-term brand loyalty.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1812\" class=\"elementor-element elementor-element-5e9d505 e-con-full e-flex e-con e-child\" data-id=\"5e9d505\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1812\" class=\"elementor-element elementor-element-f07749e e-con-full e-flex e-con e-child\" data-id=\"f07749e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1812\" class=\"elementor-element elementor-element-7f1f7cc e-con-full e-flex e-con e-child\" data-id=\"7f1f7cc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-997aea3 elementor-widget elementor-widget-text-editor\" data-id=\"997aea3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Ommnichannel coverage<\/strong><br>\nphone, e-mail, chat and back-office handling\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1812\" class=\"elementor-element elementor-element-7c63522 e-con-full e-flex e-con e-child\" data-id=\"7c63522\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1812\" class=\"elementor-element elementor-element-bf5b641 e-con-full e-flex e-con e-child\" data-id=\"bf5b641\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-258e70c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"258e70c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Scalable operations<\/strong><br class=\"soft-break\" \/>flexible teams that grow with demand<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1812\" class=\"elementor-element elementor-element-8d14dbc e-con-full e-flex e-con e-child\" data-id=\"8d14dbc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1812\" class=\"elementor-element elementor-element-086fec5 e-con-full e-flex e-con e-child\" data-id=\"086fec5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1812\" class=\"elementor-element elementor-element-92c6829 e-con-full e-flex e-con e-child\" data-id=\"92c6829\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b34d9ea elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b34d9ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Service excellence<\/strong><br \/>aligned with COPC, ITIL, and ISO 27001 standards<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1813\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1813\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> <b>04 \u2014 Field Services<\/b> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1813\" class=\"elementor-element elementor-element-f9b5da7 e-con-full e-flex e-con e-child\" data-id=\"f9b5da7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-83f1d56 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"83f1d56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"262\"><span style=\"color: #383838;\"><strong>ON-SITE SOFTWARE AND HARDWARE SUPPORT<\/strong><\/span><\/p><p data-start=\"0\" data-end=\"262\">Immediate physical intervention and expert support when remote resolution falls short.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1813\" class=\"elementor-element elementor-element-51eede2 e-con-full e-flex e-con e-child\" data-id=\"51eede2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1813\" class=\"elementor-element elementor-element-175506d e-con-full e-flex e-con e-child\" data-id=\"175506d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1813\" class=\"elementor-element elementor-element-dd3ddee e-con-full e-flex e-con e-child\" data-id=\"dd3ddee\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f93ca9 elementor-widget elementor-widget-text-editor\" data-id=\"1f93ca9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Certified field engineers<\/strong><br class=\"soft-break\" \/>35+ experienced technical specialists<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1813\" class=\"elementor-element elementor-element-8efe8b0 e-con-full e-flex e-con e-child\" data-id=\"8efe8b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1813\" class=\"elementor-element elementor-element-a37e51e e-con-full e-flex e-con e-child\" data-id=\"a37e51e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9400285 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9400285\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Break &amp; Fix and Smart Hands\u00a0<\/strong><br \/>reliable local execution<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1813\" class=\"elementor-element elementor-element-67d25a4 e-con-full e-flex e-con e-child\" data-id=\"67d25a4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1813\" class=\"elementor-element elementor-element-a6a188c e-con-full e-flex e-con e-child\" data-id=\"a6a188c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1813\" class=\"elementor-element elementor-element-5fabeb2 e-con-full e-flex e-con e-child\" data-id=\"5fabeb2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-154ec3c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"154ec3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Coverage accross the Benelux<\/strong><br \/>by our local support teams<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-485f262b ai&amp;automation e-flex e-con-boxed e-con e-parent\" data-id=\"485f262b\" data-element_type=\"container\" data-e-type=\"container\" id=\"ai&amp;automation\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-541ed855 e-con-full e-flex e-con e-child\" data-id=\"541ed855\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fafac2a e-con-full e-flex e-con e-child\" data-id=\"fafac2a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-cc24a62 e-con-full e-flex e-con e-child\" data-id=\"cc24a62\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04d3df1 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"04d3df1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">AI &amp; Automation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18e6169c elementor-widget elementor-widget-text-editor\" data-id=\"18e6169c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We<strong> combine experienced support teams with intelligent automation<\/strong> to reduce operational pressure, improve efficiency, and accelerate resolution times. Every solution is tailored to your organisation and implemented at a pace that works for your teams.<\/p>\n\n<h4 style=\"color: #c8d409;\"><strong>How we put AI to work<\/strong><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c2a2bc9 e-con-full e-flex e-con e-child\" data-id=\"c2a2bc9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8fdcf53 e-con-full e-flex e-con e-child\" data-id=\"8fdcf53\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8abe5f9 elementor-widget elementor-widget-text-editor\" data-id=\"8abe5f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center; color: #c8d409;\"><strong>01 \u2014 Self-service &amp; deflection<\/strong><\/p>\n<p style=\"text-align: center;\">Empower users with intelligent self-service tools and call avoidance strategies that resolve routine issues instantly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3fe8a01 e-con-full e-flex e-con e-child\" data-id=\"3fe8a01\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af552ec elementor-widget elementor-widget-text-editor\" data-id=\"af552ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center; color: #c8d409;\"><strong>02 \u2014 Smart operations<\/strong><\/p>\n<p style=\"text-align: center;\">Streamline workflows using intelligent routing, automatic ticket creation, and Robotic Process Automation (RPA).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e1c696 e-con-full e-flex e-con e-child\" data-id=\"4e1c696\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2634f40 e-con-full e-flex e-con e-child\" data-id=\"2634f40\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2109194 elementor-widget elementor-widget-text-editor\" data-id=\"2109194\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center; color: #c8d409;\"><strong>03 \u2014 Next-gen interaction<\/strong><\/p>\n<p style=\"text-align: center;\">Deploy advanced voice agents and Natural Language Processing (NLP) to handle high-volume inquiries naturally and efficiently.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff87c9c e-con-full e-flex e-con e-child\" data-id=\"ff87c9c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c133cec elementor-widget elementor-widget-text-editor\" data-id=\"c133cec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center; color: #c8d409;\"><strong>04 \u2014 Controlled implementation<\/strong><\/p>\n<p style=\"text-align: center;\">Every rollout is managed with a clear scope, impact analysis, and risk review to ensure a seamless transition.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56281987 e-con-full e-flex e-con e-child\" data-id=\"56281987\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c8cea6f elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"3c8cea6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"534\" data-src=\"https:\/\/www.dilaco.eu\/wp-content\/uploads\/2022\/08\/shutterstock_1805432029-1024x683.jpg\" class=\"attachment-large size-large wp-image-15374 lazyload\" alt=\"It help desk agent with headset working on a computer\" data-srcset=\"https:\/\/www.dilaco.eu\/wp-content\/uploads\/2022\/08\/shutterstock_1805432029-1024x683.jpg 1024w, https:\/\/www.dilaco.eu\/wp-content\/uploads\/2022\/08\/shutterstock_1805432029-300x200.jpg 300w, https:\/\/www.dilaco.eu\/wp-content\/uploads\/2022\/08\/shutterstock_1805432029-768x512.jpg 768w, https:\/\/www.dilaco.eu\/wp-content\/uploads\/2022\/08\/shutterstock_1805432029-1536x1024.jpg 1536w, https:\/\/www.dilaco.eu\/wp-content\/uploads\/2022\/08\/shutterstock_1805432029-2048x1365.jpg 2048w\" data-sizes=\"(max-width: 800px) 100vw, 800px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 800px; --smush-placeholder-aspect-ratio: 800\/534;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e2fa3f7 e-flex e-con-boxed e-con e-parent\" data-id=\"e2fa3f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f9ab7b5 e-flex e-con-boxed e-con e-parent\" data-id=\"f9ab7b5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ebb77bc elementor-widget elementor-widget-heading\" data-id=\"ebb77bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why Dilaco<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0bb68db e-con-full e-flex e-con e-child\" data-id=\"0bb68db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d30442b e-con-full e-flex e-con e-child\" data-id=\"d30442b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e12df1d elementor-widget elementor-widget-text-editor\" data-id=\"e12df1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>REASON 01<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4af713 elementor-widget elementor-widget-heading\" data-id=\"e4af713\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">135+<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-502a80e elementor-widget elementor-widget-text-editor\" data-id=\"502a80e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>engineers across the Benelux<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df2389f elementor-widget elementor-widget-text-editor\" data-id=\"df2389f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Locally recruited, locally managed. Multilingual by default, certified by discipline, and retained through structured career paths.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-039ff40 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"039ff40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 24 24\" data-name=\"Layer 1\"><path d=\"m23 18.501v4.999c0 .276-.224.5-.5.5s-.5-.224-.5-.5v-4.999c.038-1.53-1.497-2.794-2.992-2.451l-4.5.904c-1.163.234-2.008 1.266-2.008 2.451v4.095c0 .276-.224.5-.5.5s-.5-.224-.5-.5v-4.095c0-1.186-.844-2.217-2.008-2.451l-4.5-.904c-1.496-.34-3.03.919-2.992 2.451v4.999c0 .276-.224.5-.5.5s-.5-.224-.5-.5v-4.999c-.055-2.146 2.098-3.906 4.189-3.432l4.5.904c.993.2 1.816.818 2.311 1.645.494-.826 1.317-1.444 2.311-1.645l4.5-.904c2.093-.474 4.243 1.286 4.189 3.432zm-18.5-12.001c0-.276.224-.5.5-.5h1.009v-.49c-.003-1.471.568-2.854 1.607-3.896s2.421-1.614 3.893-1.614h1c3.028 0 5.496 2.463 5.5 5.49v.51h.991c.276 0 .5.224.5.5s-.224.5-.5.5h-.99l.002 1.999c0 3.31-2.691 6.001-6 6.001s-6-2.691-6-6l-.002-2h-1.01c-.276 0-.5-.224-.5-.5zm12.51.5h-10l.002 1.999c0 2.758 2.243 5.001 5 5.001s5-2.243 5-5zm-10.001-1h10v-.508c-.004-1.951-1.266-3.6-3.009-4.218v2.726c0 .276-.224.5-.5.5s-.5-.224-.5-.5v-2.95c-.164-.018-.323-.05-.492-.05h-1c-.173 0-.34.031-.509.05v2.95c0 .276-.224.5-.5.5s-.5-.224-.5-.5v-2.725c-.621.221-1.196.564-1.676 1.045-.851.853-1.317 1.984-1.315 3.188v.492z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-653471f e-con-full e-flex e-con e-child\" data-id=\"653471f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2144af elementor-widget elementor-widget-text-editor\" data-id=\"f2144af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>REASON 02<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4626f29 elementor-widget elementor-widget-heading\" data-id=\"4626f29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">SLA-based<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db1a09d elementor-widget elementor-widget-text-editor\" data-id=\"db1a09d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>outcome-priced engagements<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81b5ad3 elementor-widget elementor-widget-text-editor\" data-id=\"81b5ad3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Predictable unit economics. Pay for resolution, not for hours. Volume-flex clauses absorb peaks without renegotiation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a989c1f elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"a989c1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 24 24\"><path d=\"m8.8,17.225c.221.166.266.479.1.7-.098.131-.248.2-.4.2-.104,0-.209-.032-.299-.1l-4.434-3.325c-.601-.452-1.347-.7-2.1-.7H.5c-.276,0-.5-.224-.5-.5s.224-.5.5-.5h1.167c.968,0,1.927.319,2.7.9l4.433,3.324Zm1.2-7.225c-.068,0,.068.005,0,0h0Zm3.039-1.98l2.161,1.621c.09.067.195.1.299.1.152,0,.302-.069.4-.2.166-.221.121-.534-.1-.7l-2.029-1.521,2.114-2.023c.2-.191.207-.507.016-.707s-.508-.206-.707-.016l-4.166,3.987c-.312.312-.745.462-1.182.435-.446-.036-.838-.26-1.105-.63-.42-.583-.316-1.444.231-1.991L13.676,1.946c1.037-.978,2.661-1.217,3.94-.579l2.315,1.158c.622.311,1.318.475,2.013.475h1.556c.276,0,.5-.224.5-.5s-.224-.5-.5-.5h-1.556c-.541,0-1.082-.128-1.565-.37l-2.315-1.158c-1.646-.821-3.736-.513-5.073.745l-.955.9-1.042-.949c-.827-.753-1.898-1.168-3.054-1.168-.691,0-1.384.164-2.003.473l-2.315,1.158c-.483.242-1.025.37-1.565.37H.5c-.276,0-.5.224-.5.5s.224.5.5.5h1.556c.695,0,1.391-.164,2.013-.475l2.314-1.158c1.21-.604,2.871-.432,3.937.54l.986.898-3.029,2.852c-.901.9-1.049,2.315-.346,3.292.434.604,1.07,1.051,2.07,1.051.5,0,1.264-.26,1.728-.725l1.312-1.255Zm7.103,8.111l-2.706,2.618c-.337.33-.885.334-1.223.004l-1.363-1.345c-.196-.194-.514-.191-.707.004-.194.197-.192.514.005.707l1.364,1.347c.362.354.837.531,1.312.531s.951-.178,1.311-.533l2.703-2.614c.198-.192.204-.509.012-.707-.191-.198-.508-.203-.707-.012Zm3.857,1.369c0,3.584-2.916,6.5-6.5,6.5s-6.5-2.916-6.5-6.5,2.916-6.5,6.5-6.5,6.5,2.916,6.5,6.5Zm-1,0c0-3.032-2.467-5.5-5.5-5.5s-5.5,2.468-5.5,5.5,2.467,5.5,5.5,5.5,5.5-2.468,5.5-5.5Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ecdf16f e-con-full e-flex e-con e-child\" data-id=\"ecdf16f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40281b7 elementor-widget elementor-widget-text-editor\" data-id=\"40281b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>REASON 03<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4995a2f elementor-widget elementor-widget-heading\" data-id=\"4995a2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">ISO 27001<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1f3031 elementor-widget elementor-widget-text-editor\" data-id=\"d1f3031\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>certified information security<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f06f513 elementor-widget elementor-widget-text-editor\" data-id=\"f06f513\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Audited controls, GDPR-compliant processes, and Belgium-based data handling. Enterprise procurement approved.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86d5c8f elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"86d5c8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 24 24\"><path d=\"m13.5,23H4.5c-1.93,0-3.5-1.57-3.5-3.5V4.5c0-1.93,1.57-3.5,3.5-3.5h5.515c.334,0,.663.03.985.088v5.412c0,1.379,1.121,2.5,2.5,2.5,0,0,5.84.01,5.937-.016.268-.068.429-.341.36-.608-.289-1.13-.877-2.163-1.702-2.987l-3.484-3.484c-1.228-1.228-2.86-1.904-4.597-1.904h-5.515C2.019,0,0,2.019,0,4.5v15c0,2.481,2.019,4.5,4.5,4.5h9c.276,0,.5-.224.5-.5s-.224-.5-.5-.5ZM12,1.368c.706.273,1.353.693,1.904,1.244l3.484,3.484c.543.543.964,1.193,1.24,1.904h-5.129c-.827,0-1.5-.673-1.5-1.5V1.368Zm-1,13.132c0,.276-.224.5-.5.5h-6c-.276,0-.5-.224-.5-.5s.224-.5.5-.5h6c.276,0,.5.224.5.5Zm0,4c0,.276-.224.5-.5.5h-6c-.276,0-.5-.224-.5-.5s.224-.5.5-.5h6c.276,0,.5.224.5.5Zm11.896-6.569l-4.239-1.405c-.102-.033-.213-.033-.314,0l-4.24,1.405c-.659.22-1.103.833-1.103,1.526v3.917c0,3.613,3.868,5.829,5.053,6.423,0,0,.244.165.448.165s.419-.13.419-.13c1.192-.479,5.08-2.363,5.08-6.458v-3.917c0-.693-.443-1.307-1.104-1.526Zm.104,5.443c0,3.468-3.431,5.119-4.477,5.54-1.056-.528-4.523-2.5-4.523-5.54v-3.917c0-.262.168-.494.418-.577l4.082-1.354,4.081,1.354c.251.083.419.315.419.577v3.917Zm-12-6.874c0,.276-.224.5-.5.5h-6c-.276,0-.5-.224-.5-.5s.224-.5.5-.5h6c.276,0,.5.224.5.5Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cc55e4f e-flex e-con-boxed e-con e-child\" data-id=\"cc55e4f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4a8420a e-con-full e-flex e-con e-child\" data-id=\"4a8420a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe6f733 elementor-widget elementor-widget-text-editor\" data-id=\"fe6f733\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>OPERATIONAL SCALE AT A GLANCE<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2173679 e-con-full e-flex e-con e-child\" data-id=\"2173679\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-86d8ae9 e-con-full e-flex e-con e-child\" data-id=\"86d8ae9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aad55aa elementor-widget elementor-widget-heading\" data-id=\"aad55aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">30 years<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d79c2e elementor-widget elementor-widget-text-editor\" data-id=\"4d79c2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong>of operational experience<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d4f211c e-con-full e-flex e-con e-child\" data-id=\"d4f211c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e7203a elementor-widget elementor-widget-heading\" data-id=\"2e7203a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">+21 000<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35d0dc2 elementor-widget elementor-widget-text-editor\" data-id=\"35d0dc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong>avg. tickets per month<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-515ad6d e-con-full e-flex e-con e-child\" data-id=\"515ad6d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-296a117 elementor-widget elementor-widget-heading\" data-id=\"296a117\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">15 sec<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4db2e92 elementor-widget elementor-widget-text-editor\" data-id=\"4db2e92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong>avg. pick-up time<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5400f28 e-con-full e-flex e-con e-child\" data-id=\"5400f28\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c63efc elementor-widget elementor-widget-heading\" data-id=\"4c63efc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">70%<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cb758a elementor-widget elementor-widget-text-editor\" data-id=\"4cb758a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong>first contact resolution<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d274f3 e-flex e-con-boxed e-con e-parent\" data-id=\"3d274f3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateX_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateX_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:6,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateX_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d52059f elementor-widget elementor-widget-heading\" data-id=\"d52059f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b75e655 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"b75e655\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The answers we give most often, on the first call.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d54b0b elementor-widget elementor-widget-n-accordion\" data-id=\"7d54b0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1310\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1310\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> <b>Can we outsource only part of our support?<\/b> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1310\" class=\"elementor-element elementor-element-a9174b9 e-con-full e-flex e-con e-child\" data-id=\"a9174b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d67bc4 elementor-widget elementor-widget-text-editor\" data-id=\"1d67bc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>A.<\/strong> <strong>Yes.<\/strong><br \/>We routinely take over specific tiers (L1 only, L2\/L3, or after-hours), or act as an extension of your existing team. You decide where we add the most value.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1311\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1311\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> <b>How does multilingual support actually work?<\/b> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1311\" class=\"elementor-element elementor-element-80c8c3d e-con-full e-flex e-con e-child\" data-id=\"80c8c3d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cc365d elementor-widget elementor-widget-text-editor\" data-id=\"8cc365d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>A. <\/strong><strong>Trilingual support by default.<\/strong><br \/>No transfers, no language barriers. Every interaction is handled by a multilingual support professional from start to finish.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1312\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1312\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> <b>Will Dilaco work in our existing ticketing system (e.g., ServiceNow, TOPdesk, Jira)?<\/b> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1312\" class=\"elementor-element elementor-element-5bba1bb e-con-full e-flex e-con e-child\" data-id=\"5bba1bb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4364555 elementor-widget elementor-widget-text-editor\" data-id=\"4364555\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>A. Yes. We adapt to your technical environment, not the other way around.<\/strong><br \/>Our service desk engineers are fully trained to log and manage incidents directly inside your existing ticketing systems, such as ServiceNow, Jira Service Management, TOPdesk, or other ITSM tools.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1313\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1313\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> <b>How does Dilaco\u2019s hybrid capacity model handle peak volumes or sudden growth?<\/b> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1313\" class=\"elementor-element elementor-element-0a0c932 e-con-full e-flex e-con e-child\" data-id=\"0a0c932\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d6a7a2 elementor-widget elementor-widget-text-editor\" data-id=\"5d6a7a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>A. We deploy a structured<\/strong> <strong>Hybrid Capacity Model<\/strong>. <br>You get a dedicated core team of engineers who fully understand your business processes, backed by a flexible, multi-tenant pool of resources. This allows us to scale up instantly to absorb seasonal peaks, project rollouts, or sudden business growth without any recruitment friction or onboarding delays on your end.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1314\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1314\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> <b>How do you apply AI and automation without disrupting our current operations?<\/b> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1314\" class=\"elementor-element elementor-element-d2e30a0 e-con-full e-flex e-con e-child\" data-id=\"d2e30a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bad34b7 elementor-widget elementor-widget-text-editor\" data-id=\"bad34b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>A. We take a pragmatic, step-by-step approach to automation.<\/strong> <br>We don&#8217;t implement technology for its own sake. Instead, we analyse your ticket history to identify repetitive, low-value manual tasks. We then introduce targeted AI workflows (such as intelligent ticket categorisation, automated routing, and NLP-assisted replies) to speed up resolution times, reduce manual errors, and lower your operational costs without putting service stability at risk.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1315\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1315\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> <b>Do you provide physical, on-site technical support if an issue cannot be resolved remotely?<\/b> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1315\" class=\"elementor-element elementor-element-b5a60e3 e-con-full e-flex e-con e-child\" data-id=\"b5a60e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd4b294 elementor-widget elementor-widget-text-editor\" data-id=\"cd4b294\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>A. Yes. We operate a dedicated field engineering service across the Benelux, backed by 35+ certified field engineers.<\/strong><br>Our field engineers provide on-site support whenever a physical presence is required, from troubleshooting and hardware replacement to installations, rollouts, and IMACD activities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1316\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1316\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> <b>Is Dilaco's support available 24\/7, or only during standard business hours?<\/b> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1316\" class=\"elementor-element elementor-element-6e9f716 e-con-full e-flex e-con e-child\" data-id=\"6e9f716\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b04a3ee elementor-widget elementor-widget-text-editor\" data-id=\"b04a3ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>A. We offer flexible coverage models tailored to your operational requirements.<\/strong> <br>From business-hours support to 24\/7\/365 coverage for critical environments, our services are designed around your operational needs and service level objectives. This ensures business-critical systems and processes remain supported whenever assistance is required.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1317\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1317\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> <b>Can we outsource customer service while maintaining brand quality?<\/b> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1317\" class=\"elementor-element elementor-element-f44485b e-con-full e-flex e-con e-child\" data-id=\"f44485b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-297e171 elementor-widget elementor-widget-text-editor\" data-id=\"297e171\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>A.<\/strong> <strong>Absolutely. When you outsource customer service with Dilaco, our agents operate as an extension of your brand.<\/strong><br>Delivered natively in Dutch, French, and English following COPC quality guidelines, your customers experience seamless, high-touch support.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1318\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1318\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> <b>What makes Dilaco\u2019s outsource support services different from traditional staffing vendors?<\/b> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1318\" class=\"elementor-element elementor-element-a624d5c e-con-full e-flex e-con e-child\" data-id=\"a624d5c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc939c4 elementor-widget elementor-widget-text-editor\" data-id=\"fc939c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>A. Unlike traditional staffing vendors, we do more than provide people. We take ownership of the service outcome.<\/strong><br>Through dedicated teams, clear governance, SLA-driven delivery, and continuous optimisation, we help improve support performance while reducing operational overhead.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Can we outsource only part of our support?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A. Yes.We routinely take over specific tiers (L1 only, L2\\\/L3, or after-hours), or act as an extension of your existing team. You decide where we add the most value.\"}},{\"@type\":\"Question\",\"name\":\"How does multilingual support actually work?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A. Trilingual support by default.No transfers, no language barriers. Every interaction is handled by a multilingual support professional from start to finish.\"}},{\"@type\":\"Question\",\"name\":\"Will Dilaco work in our existing ticketing system (e.g., ServiceNow, TOPdesk, Jira)?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A. Yes. We adapt to your technical environment, not the other way around.Our service desk engineers are fully trained to log and manage incidents directly inside your existing ticketing systems, such as ServiceNow, Jira Service Management, TOPdesk, or other ITSM tools.\"}},{\"@type\":\"Question\",\"name\":\"How does Dilaco\\u2019s hybrid capacity model handle peak volumes or sudden growth?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A. We deploy a structured Hybrid Capacity Model. You get a dedicated core team of engineers who fully understand your business processes, backed by a flexible, multi-tenant pool of resources. This allows us to scale up instantly to absorb seasonal peaks, project rollouts, or sudden business growth without any recruitment friction or onboarding delays on your end.\"}},{\"@type\":\"Question\",\"name\":\"How do you apply AI and automation without disrupting our current operations?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A. We take a pragmatic, step-by-step approach to automation. We don&#8217;t implement technology for its own sake. Instead, we analyse your ticket history to identify repetitive, low-value manual tasks. We then introduce targeted AI workflows (such as intelligent ticket categorisation, automated routing, and NLP-assisted replies) to speed up resolution times, reduce manual errors, and lower your operational costs without putting service stability at risk.\"}},{\"@type\":\"Question\",\"name\":\"Do you provide physical, on-site technical support if an issue cannot be resolved remotely?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A. Yes. We operate a dedicated field engineering service across the Benelux, backed by 35+ certified field engineers.Our field engineers provide on-site support whenever a physical presence is required, from troubleshooting and hardware replacement to installations, rollouts, and IMACD activities.\"}},{\"@type\":\"Question\",\"name\":\"Is Dilaco's support available 24\\\/7, or only during standard business hours?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A. We offer flexible coverage models tailored to your operational requirements. From business-hours support to 24\\\/7\\\/365 coverage for critical environments, our services are designed around your operational needs and service level objectives. This ensures business-critical systems and processes remain supported whenever assistance is required.\"}},{\"@type\":\"Question\",\"name\":\"Can we outsource customer service while maintaining brand quality?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A. Absolutely. When you outsource customer service with Dilaco, our agents operate as an extension of your brand.Delivered natively in Dutch, French, and English following COPC quality guidelines, your customers experience seamless, high-touch support.\"}},{\"@type\":\"Question\",\"name\":\"What makes Dilaco\\u2019s outsource support services different from traditional staffing vendors?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A. Unlike traditional staffing vendors, we do more than provide people. We take ownership of the service outcome.Through dedicated teams, clear governance, SLA-driven delivery, and continuous optimisation, we help improve support performance while reducing operational overhead.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5dd4101 lets-connect e-con-full e-flex e-con e-parent\" data-id=\"5dd4101\" data-element_type=\"container\" data-e-type=\"container\" id=\"lets-connect\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-28ccf55 lets-connect e-con-full e-flex e-con e-child\" data-id=\"28ccf55\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a6a0975 e-con-full e-flex e-con e-child\" data-id=\"a6a0975\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4369ba elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"e4369ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Looking for a seamless support partner?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d231415 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d231415\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Managing day-to-day support requests internally can distract from your core strategic priorities. Dilaco partners with your business to provide scalable support teams that adapt directly to your processes and standards. Discover how a tailored support strategy can help your organisation grow.<\/p><p><strong>Confidential. No obligation.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-80edda2 e-con-full e-flex e-con e-child\" data-id=\"80edda2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-081adae elementor-widget elementor-widget-html\" data-id=\"081adae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"forminator-ui forminator-custom-form forminator-custom-form-21629 forminator-design--material  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-21629\" data-uid=\"6af7a4c61e3d6\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-21629\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-21629 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\/><\/div><\/div><div id=\"phone-1\" class=\"forminator-field-phone forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-phone-1_6af7a4c61e3d6\" id=\"forminator-field-phone-1_6af7a4c61e3d6-label\" class=\"forminator-label\">Phone number <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"phone-1\" value=\"\" placeholder=\"+xx \/ xxx xxx xxx\" id=\"forminator-field-phone-1_6af7a4c61e3d6\" class=\"forminator-input forminator-field--phone\" data-required=\"1\" aria-required=\"true\" autocomplete=\"off\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"name-1\" class=\"forminator-field-name forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-name-1_6af7a4c61e3d6\" id=\"forminator-field-name-1_6af7a4c61e3d6-label\" class=\"forminator-label\">Name <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-1\" value=\"\" 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class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-1\" value=\"\" placeholder=\"Hello, I would like to know more about...\" id=\"forminator-field-text-1_6af7a4c61e3d6\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"consent-1\" class=\"forminator-field-consent forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-consent-1_6af7a4c61e3d6\" id=\"forminator-field-consent-1_6af7a4c61e3d6-label\" class=\"forminator-label\">Consent <span class=\"forminator-required\">*<\/span><\/label><div class=\"forminator-checkbox__wrapper\"><label id=\"forminator-field-consent-1_6af7a4c61e3d6__label\" class=\"forminator-checkbox forminator-consent\"><input type=\"checkbox\" name=\"consent-1\" id=\"forminator-field-consent-1_6af7a4c61e3d6\" value=\"checked\" aria-labelledby=\"forminator-field-consent-1_6af7a4c61e3d6-label\" 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You can read more about it in our <a href=\"\/privacypolicy\">privacy policy<\/a>.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"captcha-1\" class=\"forminator-field-captcha forminator-col forminator-col-12 \"><div class=\"forminator-captcha-left forminator-g-recaptcha\" data-theme=\"dark\"  data-sitekey=\"6Lel6vEiAAAAACFZq5XPLjWwsX3k2IdhY1RwhHVx\" data-size=\"normal\"><\/div> <\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit\"><span>Continue<\/span><span aria-hidden=\"true\"><\/span><\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"677a422e6b\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/21992\" \/><input type=\"hidden\" name=\"form_id\" value=\"21629\"><input type=\"hidden\" name=\"page_id\" value=\"21992\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"https:\/\/www.dilaco.eu\/en\/support-services\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><label for=\"input_8\" class=\"forminator-hidden\" aria-hidden=\"true\">Please do not fill in this field. <input id=\"input_8\" type=\"text\" name=\"input_8\" value=\"\" autocomplete=\"off\"><\/label><\/form>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>IT &amp; Customer Support in Belgium, the Netherlands and Luxembourg Keep your employees productive, your customers supported, and your operations running at scale. From responsive help desk support to SLA-driven IT service desk support, our multilingual teams deliver seamless IT operations, omnichannel customer care, and local field services. Multilingual Support: Native Dutch, French, and English-speaking [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-21992","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.dilaco.eu\/en\/wp-json\/wp\/v2\/pages\/21992","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dilaco.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dilaco.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dilaco.eu\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dilaco.eu\/en\/wp-json\/wp\/v2\/comments?post=21992"}],"version-history":[{"count":25,"href":"https:\/\/www.dilaco.eu\/en\/wp-json\/wp\/v2\/pages\/21992\/revisions"}],"predecessor-version":[{"id":22691,"href":"https:\/\/www.dilaco.eu\/en\/wp-json\/wp\/v2\/pages\/21992\/revisions\/22691"}],"wp:attachment":[{"href":"https:\/\/www.dilaco.eu\/en\/wp-json\/wp\/v2\/media?parent=21992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}